At Snowydeals.com, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make the return and refund process smooth, transparent, and stress-free. This policy applies to all purchases made on Snowydeals.com and aligns with your consumer rights, including the right of withdrawal.

1. Overview

This Return & Refund Policy is part of our broader Terms & Conditions and should be read in conjunction with our Privacy Policy and Shipping Policy. By purchasing from SnowyDeals.com, you agree to the terms outlined below.

2. Return Eligibility

2.1 Return Window

You may return most items within 30 days of receiving them. Returns requested after 30 days will not be eligible for a refund or exchange.

2.2 Right of Withdrawal

As a consumer, you have the right to withdraw from your purchase within 14 days of receiving your order—no explanation required.

To initiate a return or exercise your right of withdrawal, please contact us via:

2.3 Return Conditions

To be eligible for a refund, your returned item must be:

  • In unused condition

  • In its original packaging

  • Free from any damage, dirt, or wear

  • Complete with all accessories, manuals, and parts

2.4 Non-Returnable Items

The following items are non-returnable, unless damaged or defective:

  • Customized or personalized products

  • Items marked as "Final Sale"

If you are unsure whether your item qualifies for return, please reach out to our support team.

3. How to Return an Item

3.1 Initiating a Return

To begin the return process:

3.2 Return Address

Send all returns to:

Return Center
Snowy Deals
3367 Tates Creek Rd,
Lexington, KY 40502, USA

3.3 Packing Guidelines

  • Use the original packaging whenever possible

  • Pack items securely to avoid damage during shipping

  • Include all components, documentation, and any free gifts received

3.4 Return Shipping Costs

  • If the return is due to our error (e.g., wrong or defective item), we will provide a prepaid return label

  • For all other returns, the customer is responsible for return shipping costs

  • We recommend using a trackable shipping method and purchasing insurance for your return

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used at checkout. We do not offer store credit as a refund option.

4.2 Refund Timeline

Once your return is received and inspected, we will process your refund within 3–5 business days. It may take additional time for your bank to complete the transaction.

4.3 Full Refund Eligibility

You may receive a full refund if:

  • The item is returned within 30 days

  • It is in original condition and packaging

  • The return meets our eligibility criteria

4.4 Partial Refunds

Partial refunds may apply if:

  • The item is used, worn, or damaged

  • Accessories or manuals are missing

  • Packaging is incomplete or altered

5. Exchanges

We do not offer direct exchanges. If you'd like a different item, please complete a return and place a new order through our website.

6. Damaged or Defective Items

6.1 Damaged in Transit

If your order arrives damaged, notify us within 48 hours of delivery. We’ll arrange a replacement or full refund at no cost to you.

6.2 Defective Items

For any manufacturing defects, contact us within the 30-day return window. We’ll provide a prepaid return label and resolve the issue promptly.

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or card statement

  2. Contact your payment provider

  3. If still unresolved, email us at support@snowydeals.com

8. Gifts

If the item was marked as a gift during purchase, the refund will be issued to the original payment method of the purchaser. We do not issue store credit or alternative refunds for gift returns.

9. Special Cases

9.1 Bulk Orders

If you purchased 5 or more units of the same product, please contact us for special return instructions.

9.2 Customized Products

Custom or personalized items cannot be returned, unless damaged or defective upon delivery.

9.3 Promotional Bundles

Items bought as part of a bundle or promotion may have specific return conditions. Please refer to the promotional terms or reach out to our support team.

10. Restocking Fees

We do not charge restocking fees for eligible returns made within the 30-day window.

11. Contact Us

Need help? We’re here for you:

12. Policy Updates

We may update this policy from time to time. The most current version will always be posted here with the latest revision date. Changes do not affect returns already in progress.