Snowy Deals

Return And Refund Policy

Last Updated: 10-21-2024

At SnowyDeals.com, your satisfaction is our top priority. We offer a 30-day return policy with no restocking fees to ensure a hassle-free shopping experience.

1. Overview

This Return and Refund Policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy and Shipping Policy. By making a purchase on snowydeals.com, you agree to the terms outlined in this policy.

2. Return Eligibility

2.1 30-Day Return Window
You can return most items purchased from SnowyDeals.com within 30 days of delivery for a full refund. The 30-day period begins on the day your item is delivered as confirmed by our shipping carrier.

2.2 Condition of Returns
To be eligible for a return, the item must be:

  • In the same condition as received
  • Unused and in its original packaging
  • Free from damage or excessive wear
  • Accompanied by all accessories, parts, and documentation

2.3 Non-Returnable Items
Certain items cannot be returned due to health and safety reasons, such as:

  • Personal care items
  • Perishable goods
  • Customized or personalized items

3. Return Process

3.1 Initiating a Return
To start a return:

  • Log into your Snowy Deals Account
  • Go to your order history and select the item you wish to return
  • Follow the prompts to generate a return label

For assistance, visit our Contact Us page.

3.2 Packaging Your Return

  • Use the original packaging if possible.
  • If unavailable, use a sturdy box with adequate protection.
  • Include all original accessories and documentation.
  • Attach the provided return label securely to the package.

3.3 Shipping Your Return

  • Drop off your return at any authorized shipping carrier location.
  • For large or heavy items, we’ll arrange for pickup at no extra cost.

3.4 Return Shipping Costs

  • We cover all return shipping costs for eligible items.
  • If the return is due to our error, shipping is fully covered.

4. Refunds

4.1 Refund Process
After receiving and inspecting your return, we’ll process your refund and notify you via email. Refunds are issued to the original payment method.

4.2 Refund Timeframe
Refunds are processed within 3-5 business days after receiving the return. It may take an additional 5-10 business days for the refund to appear in your account.

4.3 Full Refunds
Full refunds include the purchase price and any applicable taxes.

4.4 Partial Refunds
Partial refunds may apply if:

  • The item shows signs of wear or damage
  • Accessories or parts are missing

5. Exchanges

If you wish to exchange an item:

  • Follow the return process outlined above.
  • Place a new order for the replacement item for faster processing.

6. Damaged or Defective Items

6.1 Items Damaged in Transit
If your item arrives damaged, contact us within 48 hours to arrange for a return and replacement at no cost.

6.2 Defective Items
If an item is defective, contact us within the 30-day return window. We will provide a prepaid return label and send a replacement or process a full refund.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank or credit card statement.
  • Contact your bank or credit card company.
  • If issues persist, reach out via our Contact Us page.

8. Gifts

If an item was marked as a gift during purchase, you will receive a gift credit for the value of the returned item.

9. Exceptions and Special Circumstances

9.1 Bulk Orders
For orders of 5 or more of the same item, please contact Customer Service for return instructions.

9.2 Customized Items
Customized items are not eligible for return unless defective.

9.3 Promotional Items
Items purchased as part of a promotion or bundle may have different return conditions.

10. Customer Rights

This Return and Refund Policy does not affect your statutory rights as a consumer.

11. Customer Service Contact

For questions about returns or refunds, contact us:

  • SNOWY DEALS
  • Email: support@snowydeals.com
  • Phone: +1 567-463-2859
  • Address: 1750 Tecumseh St, Toledo OH 43607, USA
  • Hours: Monday to Friday, 9 AM to 5 PM

12. Policy Updates

We reserve the right to modify this policy at any time. Changes will be posted on this page.